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Teacher Frequently Asked Questions Running a Book Club How do I become a Scholastic Book Club customer? How do I run a Book Club? How do I keep track of students' orders? How can I make ordering easier? How can I increase class participation? How do I get parents involved in Book Clubs? I am homeschooling my children/I am a daycare teacher. Can I run a Scholastic Book Club? How do I contact customer service? What do I need to do if I change schools? What do I need to do if I am taking maternity leave or an extended leave of absence? What do I need to do when I return after being away from school on maternity leave or any extended leave of absence? Placing Book Club Orders How do I place a Book Club order? Can I place my Book Club order online? Can I order from more than one catalogue at a time? Can I add to my order after I have placed it? Do you charge shipping and handling fees? Where do I find my account number? How do I find specific information about my account? What do I do with the order forms my students give me? Bonus Coupons What are Bonus Coupons? What are Bonus Coupons and how can I earn them? How do I redeem my Bonus Coupons? Do Bonus Coupons expire? Can I use my Bonus Coupons to pay an outstanding balance? What are Book Club Credits? Do Book Club Credits expire? Spell Scholastic Can I use letters I earn from different clubs to Spell Scholastic all together? Can I combine orders from more than one core club to reach the $25 minimum and earn a Spell Scholastic letter? Can I earn Spell Scholastic letters when I order from Click or Special Offers, or combine those orders with my regular club to earn letters? Why is there a minimum order value required to earn a Spell Scholastic letter? How can I earn my Spell Scholastic letter when there is a Book Fair at my school? How can I earn Spell Scholastic letters when I teach a split class and offer more than one club for the different grades? Book Club Bonus Bank What is the Book Club Bonus Bank? Do I have a Book Club Bonus Bank account? Are the Bonus Coupons in my Book Club Bonus Bank the same as the paper Bonus Coupons I earned in the past? How do I redeem Bonus Coupons from my Book Club Bonus Bank? How can I find out my Bonus Bank balance? When are Bonus Coupons deposited into my Book Club Bonus Bank? Can I send in my paper Bonus Coupons to have them deposited in my Bonus Bank? Scholastic's 100% Guarantee What is Scholastic's 100% Guarantee? How can I return merchandise? Methods of Payment Can I use one cheque to pay for more than one order? Do you accept credit card payments? Do you offer telephone/internet banking? Can I use my Bonus Coupons to pay an outstanding balance? Book Clubs are Greener than Ever! Book Submissions How can I submit my book to be included on the Book Clubs? RUNNING A BOOK CLUB Q: How do I become a Scholastic Book Club customer? A: Teachers, please call our Customer Service department toll-free at 1-800-268-3860 to receive your account number and additional information about Book Clubs. Q: How do I run a Book Club? A: It's easy! Each month you'll receive your Book Club kit. Keep the teacher's section and hand out copies of the student Book Club flyer to students. You may wish to go over the flyer right in class so students can be directed to particular books that will interest them. Be sure to set a date for students to return their order forms to you. Collect the order forms and money as they come in. You can place orders online, or by phone, fax, or mail. You'll earn Bonus Coupons on each order that can be used towards any future Scholastic Book Club product purchase! Q: How do I keep track of students' orders? A: Make sure that each student's name is on the order form! Collect and tally your students' orders on the Teacher order form provided. Return this order form form with attached cheque (or cheques) in the postage-paid envelope provided. Here's a handy tip to stay organized: Keep a Book Club folder and file student orders in it until you actually place your classroom order. Then, when your order arrives, match books to student orders, and file away your packing slip and original order form for your reference. Write your customer account number, as well as the customer service telephone number [ENGLISH: 1-800-268-3860; FRENCH: 1-800-625-8583] inside your folder for easy reference. Q: How can I make ordering easier? A: Here are some terrific tips for making ordering easier:
A: Here are some ways other teachers have increased classroom participation in Book Clubs:
A: Attach a note to the student news reminding parents of the due date for orders. You may want to send a letter home with the first offer encouraging them to participate. Let parents know how important a home filled with books is for creating a lifelong reader. Tell parents that their child's order helps you get free books and materials that the whole class can use and enjoy. Keep parents up-to-date on featured books that supplement what you are doing in the classroom. You may want to send a special letter home each month with the order. Be sure to remind them about the Book Clubs, again, on Parent-Teacher nights. Attach a note to the student news reminding parents of the due date for orders. You may want to send a letter home with the first offer encouraging them to participate. Let parents know how important a home filled with books is for creating a lifelong reader. Let parents know that their child's order helps you get free books and materials that the whole class can use and enjoy. Keep parents up-to-date on featured books that supplement what you are doing in the classroom. You may want to send a special letter home each month with the order. Be sure to remind them about the Book Clubs again on Parent-Teacher nights. Q: I am homeschooling my children/I am a daycare teacher. Can I run a Scholastic Book Club? A: Yes! School market restrictions apply to many of the books we offer. This means that we cannot accept orders from home addresses except from a legal home school (which qualifies as a school market). We will require a signed letter of verification stating that you are homeschooling your children. Please remember to include the number of children and their ages. Kindly forward the letter to: Scholastic Canada Ltd. 175 Hillmount Road Markham, Ontario L6C 1Z7 A:You can call us: Monday-Friday 7:30 am to 8:00 pm EST (English and French) Saturday 9:00 am to 1:30 pm EST English Number: 1-800-268-3860 French Number: 1-800-625-8583 Q: What do I need to do if I change schools? A: Let us know that you've moved! Call us at 1-800-268-3860. Q: What do I need to do if I am taking maternity leave or an extended leave of absence? A: If you are taking maternity leave, a leave of absence, or will be away from school for an extended period of time, please call Customer Service at 1-800-268-3860 to let us know. This will stop all promotion addressed to you from being mailed to your school. If someone will be teaching in your place, please ask them to contact us to set up their own account so that your class can continue to order from Book Clubs. Q: What do I need to do when I return after being away from school on maternity leave or any extended leave of absence? A: If you are returning to school from maternity leave or an extended leave of absence, please call Customer Service at 1-800-268-3860 and we will reactivate your account immediately. It's as simple as that! PLACING BOOK CLUB ORDERS Q: How do I place a Book Club order? A: You can place a Book Club order by mail, phone, fax, e-mail or online! Your books should arrive in 2-3 weeks. Many teachers hand out next month's Book Club flyer as soon as the book shipment arrives, when interest in reading is at its peak. Online Place your order using ClubsOnline at http://www.scholastic.ca/clubsonline/. By Phone Call toll-free at 1-800-268-3860 (English) or 1-800-625-8583 (French). Hours are: Monday to Friday, 7:30 a.m. to 8:00 p.m. EST; Saturday 9:00 a.m. to 1:30 p.m. EST. By Mail To place an order by mail, send your order and cheques payable to Scholastic Canada Ltd. to: Scholastic Canada Ltd. 175 Hillmount Road Markham, Ontario L6C 1Z7 Please do not send in your student order form(s). Keep them to help you distribute items when they arrive. By Fax Fax your orders to 1-800-387-4944. To fax Order Forms, fill in your name, address and customer number (if you have one). Just below the customer number, write in the total number of pages faxed. By E-mail You can e-mail your order to custserve@scholastic.ca. Q: Can I place my Book Club order online? A: Yes, you can, with ClubsOnline at http://www.scholastic.ca/clubsonline/. Call toll-free 1-800-268-3860 to get your ClubsOnline password. Q: Can I order from more than one catalogue at a time? A: Participate in as many Book Clubs as you want each month! Q: Can I add to my order after I've placed it? A: You may add to your order as long as you phone in your additional order on the same day. Otherwise, you can send in a new order for additional items. (The new order may arrive in a separate shipment.) Q: Do you charge shipping and handling fees? A: No, we do not charge shipping and handling fees on Book Club orders. Q: Where do I find my account number? A: Scholastic Canada assigns a unique account number to each of our customers. This number helps us to identify the teacher, and is located on the top right hand side of the order form or on the top left corner of your Packing Slip. This number may consist of as many as 8 digits. Q: How do I find specific information about my account? A: Contact one of our Customer Service representatives at 1-800-268-3860, or log on to your account at ClubsOnline. Q: What do I do with the order forms my students give me? A: After you have tallied up the student orders on your classroom order form, please keep the student order form(s) in a safe place and use them to help you distribute items when they arrive. BONUS COUPONS Q: What are Bonus Coupons? A: Bonus Coupons are rewards that are earned each time you place a minimum order from a Scholastic Book Club. Q: What are Bonus Coupons and how can I earn them? A: You will earn Bonus Coupons when placing an order of $25.00 or more on a designated Book Club, based on the total dollar value (minus redeemed Bonus Coupons & Book Club Credits). You can use Bonus Coupons on product from any Scholastic monthly Book Club, Special Offer, Book Clubs Reward Catalogue or Classroom Essentials Catalogue. The Bonus Coupons you earn with each order are automatically added to your account's Book Club Bonus Bank. You can check your Bonus Coupon balance in ClubsOnline or by calling Customer Service. To find out how they were calculated, refer to the Bonus Coupon table on the lower right-hand side of the Book Club order form. Q: How do I redeem my Bonus Coupons? A: Bonus Coupons can be redeemed from your Book Club Bonus Bank any time you place an order by indicating the amount you would like to redeem in the appropriate space on the order form, or by telling the Customer Service Representative on the phone. Any Paper Bonus Coupons you have can still be redeemed; they must also be declared when you place your order, and then mailed in with your payment. Please note that Bonus Coupons cannot be redeemed for cash. Q: Do Bonus Coupons expire? A: Scholastic Bonus Coupons do not have an expiry date. Q: Can I use my Bonus Coupons to pay an outstanding balance? A: Bonus Coupons can only be redeemed when you place an order, and they must be declared at that time in order to be used. They can not be applied to outstanding account balances. Q: What are Book Club Credits? A: Book Club Credits are credit notes given to customers when:
A: No, Book Club Credits do not have an expiry date. Spell Scholastic Q: Can I use letters I earn from different clubs to Spell Scholastic all together? A: While letters earned on orders from different clubs cannot be combined to Spell Scholastic at the end of the year, you can Spell Scholastic for more than one club, and earn the $100 in Bonus Coupons for as many clubs as you qualify. Consider placing monthly orders from two or more clubs to maximize your rewards! Q: Can I combine orders from more than one core club to reach the $25 minimum and earn a Spell Scholastic letter? A: When you place a combined order, Spell Scholastic letters are still earned on the individual club components, but only when those individual club component(s) of the order meet the $25 minimum. We reward customers who combine their orders with our Bonus Coupons levels, where higher order values earn a higher percentage in Bonus Coupons. Spell Scholastic is designed to reward consistent ordering from the same club, and to encourage those teachers with smaller classes or challenging economic circumstances who may not be able to place the kinds of large orders that qualify for the higher percentages of Bonus Coupons, but who can place smaller, regular orders from their main club. Q: Can I earn Spell Scholastic letters when I order from Click or Special Offers, or combine those orders with my regular club to earn letters? A: Spell Scholastic is designed to reward regular ordering from Elf, SeeSaw, Lucky, Arrow, TeenRC, and Club de lecture. Click and Special Offers have different Bonus Coupon rewards and so they cannot be combined with any other club offers for any rewards, including Spell Scholastic. Q: Why is there a minimum order value required to earn a Spell Scholastic letter? A: Spell Scholastic is designed to offer rewards and encouragement to those teachers with smaller classes or challenging economic circumstances who may not be able to place large orders that qualify for the higher percentages of Bonus Coupons. Minimum order requirements are necessary to keep the Spell Scholastic program running, but we’re committed to keeping the minimum as low as possible so that the program is accessible to everyone. Don’t forget, you can always place a small personal order to help your class earn a letter towards the Spell Scholastic goal and earn up to $100 in Bonus Coupons at the end of the year. Q: How can I earn my Spell Scholastic letter when there is a Book Fair at my school? A: We understand that having multiple fundraisers in your school at the same time can be a challenge, even when they support different goals. Book Fairs are designed to support school libraries, while Book Clubs provide rewards for your classroom. Consider placing a small personal order during Book Fair months in order to help your class earn a letter towards the Spell Scholastic goal. Also, keep in mind that Book Fairs and Book Clubs carry some different books – your students may find something they want to read in both places! Q: How can I earn Spell Scholastic letters when I teach a split class and offer more than one club for the different grades? A: Spell Scholastic is designed to reward consistent ordering from the same club, and to encourage those teachers who may not be able to place the kinds of large orders that qualify for the higher percentages of Bonus Coupons, but who can place smaller, regular orders from their main club(s). Consider placing a small personal order in a month where your class doesn’t order from both clubs you offer. While letters earned on orders from different clubs cannot be combined to Spell Scholastic at the end of the year, you can Spell Scholastic for more than one club, and earn the $100 in Bonus Coupons for as many clubs as you qualify. BOOK CLUB BONUS BANK Q: What is the Book Club Bonus Bank? A: The Book Club Bonus Bank is where the Bonus Coupons you earn are deposited and accumulated until you redeem them for Scholastic Book Club product. It's easy – we keep track for you! There are no more paper coupons to file and mail, and no way to loose them! For a complete guide on how to access and use your Book Club Bonus Bank, click here. Q: Do I have a Book Club Bonus Bank account? A: If you have an account with Scholastic Book Clubs, you have a Book Club Bonus Bank account. You can see your account transactions and current balance inside ClubsOnline, or call Customer Service for more information. Q: Are the Bonus Coupons in my Book Club Bonus Bank the same as the paper Bonus Coupons I earned in the past? A: Yes! The Bonus Coupons in your Book Club Bonus Bank are the same as the paper Bonus Coupons you earned in the past. You can still combine and redeem them for product from any Scholastic monthly Book Club, Special Offer, Book Clubs Reward Catalogue or Classroom Essentials Catalogue Q: How do I redeem Bonus Coupons from my Book Club Bonus Bank? A: Bonus Coupons can be redeemed from your Book Club Bonus Bank any time you place an order by indicating the amount you would like to redeem in the appropriate space on the order form, or by telling the Customer Service Representative on the phone. Q: How can I find out my Bonus Bank balance? A: Your Bonus Bank balance will print on the bottom of the Packing Slip that arrives with your order every month. You can also see your balance in ClubsOnline, or by calling Customer Service. Q: When are Bonus Coupons deposited into my Book Club Bonus Bank? A: The Bonus Coupons you earn on an order are automatically deposited into your account at the same time that your order ships from our warehouse, usually within 1-2 weeks of when you placed it. They become available for you to redeem on future orders at that time. Q: Can I send in my paper Bonus Coupons to have them deposited in my Bonus Bank? A: No. At this time, only the new Bonus Coupons you earn can be added to your Bonus Bank. SCHOLASTIC'S 100% GUARANTEE Q: What is Scholastic's 100% Guarantee? A: If you are not completely satisfied with any Book Club item, simply return it for credit or refund. Q: How can I return merchandise? A: Follow these instructions for returning merchandise: Send the product and a copy of your packing slip, or a note of explanation, to: Scholastic Canada Ltd. Attn: Returns Department 1220 Nicholson Road Newmarket, ON L3Y 9C4 In your note, kindly include the teacher's name, account number (if known), school name and address, and whether you wish to exchange the item, or receive a credit or a refund. Any item may be returned. However, we do encourage you to let us know why an item has not met with your expectations so we can be more responsive to your needs. Returns generally take 4-6 weeks to process. Please Note: All electronics are CSA approved and come with a manufacturer's warranty. The Scholastic 100% guarantee applies for one month after receipt of the item after which time the manufacturer's warranty applies. To return an electronic item please contact Customer Service at 1-800-268-3860 to obtain a return authorization form, or you may download it here (44 Kb  ). You must also call Customer Service to get an authorization number for the return.
METHODS OF PAYMENT Q: Can I use one cheque to pay for more than one order? A: Yes, teachers (or parents) may use one cheque for all orders placed at the same time. Please include your Scholastic account number. Q: Do you accept credit card payments? A: Yes. Teachers may pay using their VISA, MASTERCARD or AMERICAN EXPRESS. Q: Do you offer telephone/internet banking? A: Yes, you can pay your Scholastic Book Club balance by telephone/internet banking. Please contact your bank to set up your account. Currently the following banks are set up for this service with Scholastic: Bank of Montreal, CIBC, Royal Bank, Scotia Bank, TD Canada Trust, Credit Union Central-British Columbia. Please inquire with your financial institution if your bank is not listed. Please note that Scholastic Canada does not charge a fee for these services. Q: Can I use my Bonus Coupons to pay an outstanding balance? A: Bonus Coupons can only be redeemed when you place an order, and they must be declared at that time in order to be used. They can not be applied to outstanding account balances. BOOK SUBMISSIONS Q: How can I submit my book to be included on the Book Clubs? A: Thank you for your enquiry requesting information about how to list your book with Scholastic Book Clubs and Book Fairs. We are happy to review your book for possible inclusion. Please send a cover letter with your contact information (including email if possible) and 1 non-returnable copy of your book to: Published Book Submissions Scholastic Canada Ltd 604 King Street West Toronto, ON M5V 1E1 Please do not send original art or last copies. We will make sure that all Scholastic divisions for whom it might be appropriate get a chance to see it. However, please note that our Publishing division is not accepting unsolicited book projects at this time. The review process takes about one month. We will get in touch with you via email or standard mail after the review is complete. We trust that this information is helpful and thank you for thinking of us. | |
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