Scholastic Canada's Privacy Policy

LAST UPDATED: JUNE 2025

OVERVIEW

Scholastic Canada Ltd. (“Scholastic Canada”, “we”, “us” or “our”) respects the privacy of our customers and visitors to our websites. We appreciate the trust you place in us to handle your Personal Information appropriately.

This Privacy Policy (Policy) sets out the principles we follow regarding the Personal Information we collect, use, and disclose. It describes what we collect, use, and disclose, how we use and protect that information, and to whom we disclose it. This Policy also describes how you may inquire about or access your Personal Information in our custody or control.

Please read the Policy in its entirety before accessing our websites or before disclosing Personal Information to Scholastic Canada.

SCOPE

This Policy applies to Personal Information collected from:

  • Our main website (www.scholastic.ca), and all other websites owned and operated by Scholastic Canada that direct the viewer or user to this Policy.
  • Third parties that we engage with in the course of our operations.
  • You directly when you engage with us or when we engage with you for business purposes.

This Policy applies to Scholastic Canada's activities in Canada. In all other jurisdictions that we operate in, Scholastic Canada complies with the provisions of the applicable privacy legislation and may develop policies or notices where appropriate.

PERSONAL INFORMATION WE COLLECT

We collect and process different types of personal data in the course of operating our business and providing our services.

The type of Personal Information processed varies based on how you interact with us and falls into two main categories: information we collect from you, and information we collect from other sources.

When you interact with us, we collect Personal Information from you in a variety of ways, both in person and online. Below is a list of the categories of Personal Information we may collect or receive; however, not all categories will be collected or received for every individual.

  • Personal identifiers such as name, telephone number, mailing address, and email address.
  • Authentication information such as password and username, answers to authentication questions.
  • Online activity and device information such as device and online identifiers, web network activity and related information (such as IP address, device type, cookie IDs, browser activity, and other information associated with your browsing history), and social media information.
  • Commercial Information such as purchase and transaction history information (such as products or services you have purchased or returned), product testimonials, and contest entries.
  • Communication details such as call logs, the content of emails, text messages, or other communications, including survey responses.
  • Demographic information such as age, gender, date of birth, family or marital status, education, professional and employment information.
  • School or education information relating to students, teachers and administrators.
  • Financial information such as payment-related information or bank account details.
  • Geolocation: Location information for website visitors
  • Sensory information such as photographs and audio and video recordings.
  • Inferences: Individual preferences and characteristics, such as inferences related to shopping patterns and behaviours.

CONSENT

Your consent may be required for Scholastic Canada to collect, use and disclose your Personal Information, unless otherwise permitted or required by law. We may request your consent in writing; however, in some cases, we may accept your verbal consent. In certain situations, your consent may also be implied through your interactions with us.

You can withdraw your consent at any time, subject to contractual or legal restrictions, by using the mechanism available to you, such as the option to unsubscribe or opt-out, deactivating your online account, or emailing us at  .

If you choose to withdraw your consent for the collection, use, or disclosure of your Personal Information, it may affect our ability to serve you and maintain our relationship, particularly where your Personal Information is essential for these purposes.

HOW WE USE YOUR PERSONAL INFORMATION

Scholastic Canada will only use your personal data where we are permitted to do so by applicable law. We may collect, use, and disclose that Personal Information to fulfill the following purposes:

  • to provide you with goods and services
  • to manage your account and provide you with customer support
  • to process your payments and to help resolve payment disputes
  • to communicate with you
  • to improve your shopping experience with us by offering personalized product recommendations, advertising, and other content through our website and marketing communications to you
  • to deliver targeted advertising on third party websites and social media
  • to administer contests, promotions and events
  • to offer more secure access to your account
  • to maintain and improve our websites, including improving the content and functionality or customizing the layout of our pages
  • to conduct surveys and market research to improve our offerings
  • to detect and combat fraud, and better understand how to protect your information
  • to protect our own rights and interests, such as to resolve any disputes, enforce our terms of service, or to respond to legal process
  • to protect the rights and interests of our customers from individuals or organizations that violate the law or our terms of service, such as in cases of account takeovers, harassment or threats
  • to comply with applicable law
  • to ensure safety of our customers, staff, and facilities
  • to conduct business analysis, such as analytics, projections, identifying areas for operational improvement
  • ensure a high level of customer service, and a sensitive treatment of customer concerns, and to coach our staff
  • to conduct research and development, including undertaking internal research for technological development and demonstration and in connection with a potential sale of our business or assets and/or to manage legal claims against us.

HOW WE SECURE YOUR PERSONAL INFORMATION

At Scholastic Canada we take precautions to safeguard your Personal Information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. To protect your Personal Information, we use organizational, administrative, and technical security measures appropriate to its sensitivity.

When Scholastic Canada shares or discloses your Personal Information to third party service providers, or in the case of a business transaction or during a change of ownership of all or part of Scholastic Canada, the transactions are governed by contractual agreements. These agreements require third parties to have similar standards and/or appropriate privacy and security safeguards to use the information solely for the purposes for which it was shared or disclosed, and to handle Personal Information in a manner consistent with the principles in this Policy and/or applicable laws.

Please be aware that no security measures can guarantee complete security. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your login credentials private.

TRANSFERS OF PERSONAL INFORMATION

Personal Information may also be transferred to another jurisdiction for Processing. These jurisdictions include other provinces in Canada and the United States. Personal Information transferred may be accessible by courts, law enforcement and national security authorities of those jurisdictions. Scholastic Canada takes steps to protect your Personal Information when transferred.

RETENTION AND DISPOSAL OF PERSONAL INFORMATION

Personal Information is retained for different time periods depending on the category of Personal Information and the purpose for which it was collected. Some information may be deleted based on specific schedules, such as when applying for a job with Scholastic Canada. Other information, such as Personal Information shared as part of a contractual agreement, may be retained for a longer period based on the terms of the agreement.

We may further retain information for other legal purposes, such as fraud prevention, record keeping, or enforcing our legal rights.

Scholastic Canada works with third party service providers who may collect and process Personal Information on our behalf. Please note that if your Personal Information is collected by a third party, it will be retained in accordance with the privacy policy and records retention requirements of that third party, subject to our agreement with them for retention and disposal of the Personal Information shared for the engagement.

YOUR RIGHT TO ACCESS, CORRECTION, AND DELETION

We endeavor to ensure that any Personal Information in our custody or control is as accurate as possible and we rely on you to maintain the accuracy and completeness of your Personal Information. If your Personal Information changes during your relationship with us, please keep us informed.

If your Personal Information was shared with us, you can request:

  • Access to your Personal Information.
  • Corrections of your Personal Information.
  • Deletion of your Personal Information (where the information is no longer required to fulfill a legal obligation).
  • That you no longer receive communications from us.
  • That the Processing of your Personal Information is restricted.
  • A copy of the Personal Information in our custody and control.

When requesting access to your Personal Information, we may request additional information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the Personal Information that we hold about you.

Reasonable access to your Personal Information will be provided at no cost. However, Scholastic Canada reserves the right to charge a reasonable fee for a Personal Information access request, depending on the nature of the request. If access to your Personal Information cannot be provided within a reasonable time frame, we will provide you with a date when the information will be provided. If for some reason access is denied, Scholastic Canada will provide an explanation as to why access has been denied.

CONTACT US

If you have any questions about the information provided in this Policy or to exercise your rights, please contact Scholastic Canada's Privacy Office through any of the options below:

Email:  .
Address: Scholastic Canada Ltd.
175 Hillmount Road
Markham, Ontario, L6C 1Z7

UPDATES TO THIS POLICY

We may amend this Policy from time to time. If we make any material changes in the way we collect or use your Personal Information, we will post a notice on the Scholastic Canada website and, where required by applicable law, afford you the opportunity to consent to any new use or disclosure. We encourage you to check our main website www.scholastic.ca periodically for any such postings.

GLOSSARY

Personal Information - also known as personally identifiable information, is any information related to an identifiable individual. Broadly, the term refers to information that can be used to identify, locate, or contact an individual, alone or when combined with other personal or identifying information. Examples of Personal Information include information that is linked or linkable to an individual, such as educational, financial, and employment information, email address, home address, photographic image, etc.

Processing - any activity performed on Personal Information, whether or not by automated means, including collection, use, storage, transfer, through to the destruction of Personal Information.